RQ10384 - 2 x Business Analyst - Senior

2 openings - 2 submissions

1-year contract (247 business days) - 1 possible extenion of 6 months

ONSITE 5 dasy a week - Yonge St, Toronto

Security Level: CRJMC

Responsibilities:

· Ability to demonstrate leadership skills in guiding cross-functional teams through requirement gathering, stakeholder management, and facilitating workshops to ensure alignment and successful project outcomes.

· Perform system analysis, design, testing, and implementation of applications, ensuring alignment with strategy and standards.

· Define and manage user stories, participate in sprint planning, backlog refinement, and ensure that business needs are reflected in technical solutions.

· Conduct user research and develop personas to understand user needs, and create journey maps to improve service delivery and customer experience.

· Analyze user requirements and coordinate with stakeholders to generate prototypes for user consultation. Translate business needs into detailed functional specifications and user stories.

· Collaborate with technical teams to manage incidents, triage issues, and ensure prompt resolution while keeping stakeholders informed of progress.

· Consult with clients on changes/modifications, recommend system enhancements, and assist in the development of training plans.

· Prepare system documentation, user manuals, and other relevant materials to support system implementation and maintenance.

· Assist in planning application development activities, providing direction and support to ensure that deliverables meet business and technical standards.

General Skills:

· Technical Knowledge & Expertise:

o Strong background in systems analysis, requirements definition, prototyping, and feasibility studies.

o Knowledge of SDLC methodologies, COTS tools, and web-based technologies.

o Experience with systems integration and data-mining/reporting-based tools.

· Analytical & Problem-Solving Skills:

o Ability to gather and analyze complex business problems, assess options, and recommend optimal solutions.

o Experience in evaluating system designs and their impact on service delivery.

· Leadership & Collaboration:

o Ability to collaborate with cross-functional teams, providing direction to ensure that business needs are met within agile development frameworks.

o Provide leadership in guiding stakeholders and junior team members in translating business requirements into actionable tasks.

· Communication & Interpersonal Skills:

o Excellent communication skills for liaising with stakeholders, gathering requirements, and explaining technical details to non-technical users.

o Ability to prepare comprehensive documentation, business cases, and training materials.

Must-Have:

· Proven experience in working within agile frameworks, with the ability to write and refine user stories, conduct sprint reviews, and manage product backlogs.

· Experience conducting user research, developing personas, and creating journey maps to improve system usability and user experience.

· Strong understanding of system analysis and design, including experience working with web-based technologies, databases, and COTS applications like Cúram.

· Experience in working closely with technical teams to handle incident management and issue triaging, ensuring timely resolution.

· Experience in implementing, managing, and optimizing AI-driven solutions to improve operational efficiency and decision‑making.